Refunds and cancellation

Last updated 2 November 2026.

Cancelling

You can cancel any time from your account or by emailing contact@scaley.host. Hosting stays on until the end of the month you have paid for, and no further payments are taken.

Free trial

Cancel during the 30-day free trial and you are never charged.

Your 14-day right to cancel

If you buy as a consumer, you can cancel within 14 days of a payment and get a refund. If you asked us to start the service in that time, we may keep a fair share for the days you used it.

Monthly hosting

After those 14 days, we do not refund part of a month, but your hosting runs to the end of the month you paid for.

Yearly mail forwarding

Cancel within 14 days of a yearly payment for a full refund. After that, forwarding runs to the end of the paid year and is not refunded.

Domains

A domain we register for you is yours. The registration fee goes to the registry and cannot be refunded once the domain is registered.

Our mistakes

If the service fails because of us, tell us and we will put it right or refund you for the time it did not work.

How refunds are paid

Refunds go back to the card you paid with, through Stripe, within 14 days of us agreeing them.